diy flower subscription with vase

this should be a program you LOVE, so we've tried to make this as easy and flexible as possible:

• can I cancel? you can cancel anytime after the first four orders.
• how can I get my flowers? pick them up for free or have them delivered to your door for $5! 
• how often will I be billed? you will be billed based on the selected subscription frequency with a start date on the day you sign up.
• what if I go on vacation or I'm out of town? no stress. you can pause your subscription if you're going on vacation via your account login! (note pause for 3 month max. before subscription restarts). 
• can I manage my own subscription account? yes! you can manage it by logging into houseoflilac.com with the same username and password you used to create your subscription account. from there you can skip orders, pause, cancel, or even change your credit card. 
• what if I want to send my subscription to someone else one week? totally cool with this. just make sure you let us know and we will charge you for a delivery fee (if applicable). 
• will I get my flowers the day I am charged? not necessarily! many subscriptions charge on a Monday of a given week. if you are a pick up subscriber, you'll receive an email asking when that week you'd like to pick up. if you are a delivery subscriber, your order will go out based on your neighborhood zone day.
• how do I get my flowers? pick them up at our shop tuesday through saturday or have them delivered to your door for $5!
• can I rack up subscription charges and use them for something else? yes and no. you can accumulate up to two subscription charges, after that you won't be charged until you get your flowers. so, for example, you can't save six subscription charges and then apply the value to a holiday event order.
• are there any black out dates? during key dates like valentine's day, mother's day, thanksgiving, and christmas, subscribers will receive specific communications around the pick up/delivery options, but it will generally be several days before or after the date, and not during.
• how do I manage my subscription? do you keep my credit card number? you have full access to your subscription via a portal. once you sign up, you'll get access. and, we do not keep your credit card information on file.